What exactly do I get? +
- Quinn answers the calls that come through to her, day and night, and books the visit into your diary.
- Piper checks every enquiry as it comes in.
- Marcus texts back anyone who rang and did not book, and chases your quotes.
- The Office shows every call, your diary and your jobs, on your phone.
- Aria, top right in the Office, answers questions and changes your diary for you. Anything that affects a customer waits for your tap.
- Texts to you: straight away for a hazard, and a short note when a job is booked (you can switch it off).
Will my customers know it is AI? +
Yes. Quinn tells callers at the start that she is an AI and that the call is recorded. Then she gets on with taking the job. Marcus says he is an AI assistant for your business in his first text reply. Ring the demo line and judge how it sounds.
What if she gets something wrong? +
She does not make up a price or a time. If she is not sure, she says so and offers to book a visit, where you go through it in person. If something is not right, tell us and we change it.
What about an emergency out of hours? +
If it is a hazard, such as a smell of gas, water coming in, no power or sparking, Quinn flags the call as urgent, in red at the top of Today in your Office, and texts you straight away. She tells the caller what you have told us to say about emergencies. If you need a phone call to wake you, tell us on the call and we will be straight with you about what is ready.
Does she use my own calendar? +
Not yet. We set up a diary for Quinn with you, and you see it in the Office. She books into that, from the next working day. If a caller needs someone sooner, she books the soonest slot the diary gives her, unless it is a hazard, which she flags to you as urgent.
Do I keep my own number? +
Yes. Your customers keep ringing the number they already have. We set Quinn up on a number of her own, and on the setup call we go through diverting your calls to her when you cannot answer, or all of them if you’d rather. Texts with your customers go from that business number, so your personal phone only gets a short text when a job is booked, one summary a day and urgent alerts.
Will it replace anyone? +
No. It takes the phone and the diary off you. The work, the prices and the customers stay yours.
Do I need to be technical? +
No. You fill in one form and do one call with us. We set up the rest and show you the Office.
What if it's not for me? +
Tell us before we start building and we refund you in full. The monthly has no fixed term. Cancel by email, with no notice period and no cancellation fee.
What happens to my data if I leave? +
We hand your data over and delete our copy, apart from two records we have to keep: the list of people who asked not to be contacted, so they are not contacted again, and the call minutes behind your invoices.
